How do forms work?

[Bernd Anderer]

I do have a couple of simple questions about Forms, that I can not figure out.

1) Can I add more than one Form to a Request? If yes, how can I do that?

2) Let's say I created 2 Forms. Both Forms have "Locations and request types" -> "Create new issue" set to Off (actually, everything under "Location and request types" is tuned off). Now, if I go to edit an issue, I still can see and add both Forms from the list. Why is that?

... and there are more questions, I think. But I'll start another question for that :-)

Thanks in advance,

Bernd

[Dave Mathijs · Accepted solution]

Hi @Bernd Anderer , here's your answer:Multiple forms on a request 

[Bernd Anderer]

This is awesome. Thank you :-)

[Bernd Anderer]

Hi @Naseer Shahzad ,

thank you for your response. I was actually aware of that. Coming from Datacenter, where things are a bit different, I was wondering about some details of Forms. The video series on YouTube does answer some of them... not all though :-) 

[Bernd Anderer]

Hi @Dave Mathijs 

I looked at the videos. They were very helpful. Nevertheless, I still have some very basic questions.

Let's say I created 3 Forms: Form1, Form2, Form3

All 3 form have the same "Locations and request types" setting : "Request form" -> "Feedback" (that is the Request Type I would like to see these forms).

What I would like to do is, add Form1, Form2, Form3 to the request form "Feedback". 

I have not found a way to do that. In addition to that, I see only one of these forms at the bottom of the request form (editor).

Question here is: which one of these forms is selected by Jira, and why?

If the Agent creates a request and he adds Form1, Form2, Form 3 to the request, and defines them as "external", they appear on the Request Form. 

Question: is it possible to make "external" the default setting for a form?

Thanks in advance,

Bernd