How do you edit the reponse team in order to create a new set of queues?

[Jason Knight]

How do you edit the reponse team in order to create a new set of queues?

[Jack Brickey · Accepted solution]

@Jason Knight, I don't know what you mean by "response team". However, to add a queue you must have project admin rights. Go to project > Queues and at the bottom of the list of queues you should see "new queue".

[Jason Knight]

Yes I know...is where I went first since it was most logical. :)    My jql:

issuetype in (Incident, "Service Request", "Service Request with Approvals") AND status in (Open, Underway, Reopened, "Waiting for support", "Waiting for customer", Pending, Escalated) AND resolution in (Unresolved, Done, "Won't Do", Duplicate, Declined) AND "Response Team" = "Active Directory/Acct Mgmt"

And error I get:

The option 'Active Directory/Acct Mgmt' for field 'Response Team' does not exist.

So I figured there was a table somewhere in the system to manually add the new queue names.  

I'm starting to think the 2 people who setup our system customized their own if what i'm seeing is not the norm.

[Jack Brickey]

The error is with the JQL. I see that "Response Team" is a custom field, are you sure that  "Active Directory/Acct Mgmt" is an actual value?

Have you pasted that JQL into Search for issues to see if it validates?

Just as a test you can drop that part altogether to see if the JQL passes and queue is created. If it is then you simply need to resolve that one piece of the JQL.

[Jason Knight]

love custom fields.  Found the table for that that field and now i'm able to create the new queues.  thanks for the help as always!

[Jack Brickey]

You are most welcome. If your question is now resolved be sure to click the checkmark above to accept solution as it helps others when they have a similar question.