How to Remove jira desk user group?

[Kurt Callebaut]

Hi,

i'm cleaning up a bit after a trail period of jira desk. It seems our company has no need for jira desk, so we stick to confluence and Jira.

now i see a user group that i can't delete. any idea how to delete old desk data ?

[Kurt Callebaut]

i have the same problem with fields, like "approvals". i cannot remove because its jira desk related, but jira desk is already uninstalled. what a mess.. :(

[Olga Videc]

Hello  @Kurt Callebaut

Go to Jira administration cog top right corner, user management -> groups and find group you want ro remove.

You need to have admin rights.

BR, Olga

[Kurt Callebaut]

it cannot be deleted.

[Kurt Callebaut]

must be a bug ?

[Olga Videc]

Hello,

It's not a bug, its the default group associated with Service Desk licensed users, people who belong to that group have Service Desk license. If you don't use SD anymore, you can de-install the application and the group will disappear.

BR, Olga

[Kurt Callebaut]

well, thats my point. service desk trail version is uninstalled and i had to cleanup everything manually, now it seems there is some remaining data that i can't delete.

(or i don't knwo how.)

see screenshot, no service desk anymore. So yes its a bug. because the user group is still there :)

[Olga Videc]

Okay, 

You are using Cloud version?

https://confluence.atlassian.com/adminjiracloud/managing-groups-794199009.html

Check part "Edit and delete groups"

You can’t delete groups marked as Default access group.

And after that check this

https://confluence.atlassian.com/cloud/update-product-access-settings-744721629.html

BR, Olga

[Kurt Callebaut]

Yes, cloud version.

As you see in the screenshot i posted above i get the popup that i cant delete default access group.

i'll check your links and get back, thx.

[Kurt Callebaut]

So, 

- jira desk is uninstalled

- jira desk did NOT cleanup his data.

- i have no rights to cleanup the jira desk data.

- i cannot give myself rights to it, because it doesn't exist.

[Olga Videc]

Did some more research on this matter, one more thing, have you tried re-indexing?

Here are some more data on how to remove excess data when removing SD, but looks like it's a known problem.

https://confluence.atlassian.com/jirakb/clean-up-extra-service-desk-data-in-the-db-777026997.html

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Remove-Service-Desk-to-Reinstall/qaq-p/859852

https://jira.atlassian.com/browse/JSDSERVER-4732

[Kurt Callebaut]

Thx Olga, For the response.

Another known issue. :(

Plugin only available for server version, not cloud ?

And reverting version in the cloud ? Not possible i guess.