Hello,
I have added below Screen when an Agent Sends a Ticket/Issue for Approval to the Approver.
In the Approval Email, All Issue Details are sent, But Approver Note is not being sent.
Is there a way, I can Include Approver's Note in The Approval Email?
Approver Note is not available to be added in Insert Variable Page of Customer Notification.
Thanks in Advance for Helping.
Aashutosh.
Hi @Aashutosh Kumar ,
I fear this is not an option with the default notifications. There is a suggestion for it being tracked to allow more variables.
https://jira.atlassian.com/browse/JSDSERVER-4782
If you really need this you can always look towards an Email app such as JIRA Email This Issue or JIRA Enterprise Email Handler.
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