How to edit the "Visible Fields" to make those fields required?

[Tanya Recio]

Hi,

I need to edit the Visible Fields from the Document Review issue type that is hidden from our portal. I can edit the issue types available in the portal but not the Document Review. We need to put the Document Review hidden in our portal because the channel used is through email.

But it is not editable, how can I edit these ones?? =(

TIA

Regards, Tanya

[Nguyen Tran]

Hi Tanya,

Are you trying to hide the request type or the fields?

Regards,

[Tanya Recio]

Hi,

The Document Review request type is hidden in our portal because we use email as the medium to raise this query.

I'm trying to make the Document Review fields as shown in the image as required fields, but it didn't give me the ability to do it.

Regards,

Tanya

[Nguyen Tran]

Hi Tanya,

Email requests are created with only Summary and Description field. The email's subject will be Summary and the email's body is the Description. The other fields will need to be input by your agent.

Regards,

Nguyen

[Tanya Recio]

Hi Nguyen,

Thanks,  you're right.

However, I'm trying to set-up the "Resolution" as a required field to be able to choose what type of resolution it is, (e. g. Resolved; Rejected, etc) and with this, the JIRA will marked it as "Resolved" and not as "Unresolved".

I've done testing and when I closed one,  the status is marked as "Unresolved" because there is no drop-down available to choose whether it is Resolved; Rejected; Won't do, etc.

Cheers,

Tanya

[Nguyen Tran]

Hi Tanya,

There are 2 ways to do this.

1) Automatically set Resolution: you can achieve this by using post function. This works for users that don't understand the concept of resolution.

2) Create a new screen. Put "Resolution" in your new screen. Go to your workflow edit screen. Edit the transition. Choose your new screen and you're good to go. You might also want to set a validator to ensure your users don't forget to set resolution.

Hope this helps.

Nguyen