How to prevent duplicate auto trigger ticket getting created ?

[Jeya]

1.we have support system which will trigger auto ticket if server have issues,

2.we would like to prevent ticket creation using summary.

3.we have to prevent ticket creation, if ticket is already there for the same server in any status but not in (Closed, Declined, 'Decline Planned', Superseded)).

Thanks & Regards,

Jeya

[Fabian Lim]

Hi @Jeya

You will have to use a workflow validator that checks existing tickets. You could use jmwe or scripting validators to accomplish this.

Regards 

[Jeya]

Thank you, have done it.

[Jyothi Ravipati]

Hi Fabian,

Could you tell me how can I use a workflow Validator, what validator should be used.

Thank you

[OMHM]

I would also like to know the validator to validate duplicates and prevent the creation of a duplicate ticket

Michel