I can not run JQL using WAS NOT IN

[Fabio Santos]

I can not run JQL using WAS NOT IN. Error Bellow:

[Tuncay Senturk]

Is there anything on atlassian-jira.log file?

[Andy Heinzer]

What version of Jira is this?  did this work before?   Does it work if you drop the term 'was'?  Just trying to understand if this is only happening for historical values on that resolution field, or if there is perhaps something else happening here.

[Fabio Santos]

@Tuncay Senturk,

No, There isn´t anything on log...! 

[Fabio Santos]

@Andy Heinzer,

What version of Jira is this? 

- Jira Service Desk Cloud (3.3.0-OD-1000.3850.0)

did this work before?

- I want problems that were in the backlog in may

Does it work if you drop the term 'was'?  

Yes

[Andy Heinzer]

@Fabio Santos I can not reproduce this problem in my Jira Cloud site.   I would like to create a support request on your behalf for this problem.  However in order to do that I need to know your Atlassian Cloud URL.  Could you please let me know what your Jira Cloud site URL is?

Alternatively, you could create a support request yourself by going to https://support.atlassian.com/contact/ and select Technical problems, then select Cloud and enter your URL there.

At this point I fear we will need to have a closer look at your site to better troubleshoot this problem.

Regards,

Andy

[Fabio Santos]

@Andy Heinzer, my site URL is:

https://dealernet.atlassian.net

[Andy Heinzer]

Thanks, I created a support request for this problem in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-395855