JSD: Cannot attach file : Unknown server error (404) via Safari

[Katerina Rudkovskaya _Stiltsoft_]

Our customer cannot attach files to customer's JSD portal via Safari, and Chrome works from time to time:

Cannot attach file ... : Unknown server error (404)

Any help?

[Katerina Rudkovskaya _Stiltsoft_]

Hi @shrikant maheshwari ,

We haven't got a definite solution. I think you need to analyze traffic between a browser and a server. But firstly, I recommend you disable extensions in a  browser and check whether it helps.

Katerina
Stiltsoft

[Katerina Rudkovskaya _Stiltsoft_]

[Katerina Rudkovskaya _Stiltsoft_]

Atlassian Support advised that the bug is fixed in the 4.15.0 version.

[shrikant maheshwari]

I am using JSM  - 4.16.1 and still few customers are getting the same error message while trying to attach a file .

Is there any permanent resolution for this ?