JSD Issue Source edit

[John Mustac]

I was hoping to edit the list of items shown in the issue source field but it appears that's not possible. Any comments on options here? 

[Andy Heinzer · Accepted solution]

Hi John,

If I understand your request, you want to be able to change the "Channel" field that you can see in Jira for issues in a Service Desk project.

 

To the best of my knowledge this is not possible to do today.

That is a special field in Jira Service Desk.  It's not really intended to be a custom field like other fields here.  Instead it's only meant to identify how the issue/request was created. Which I think is more of a meta-data field, than an actual data field about the issue itself. We saw in older versions there was a gap here in identifying issue creation and it could make it difficult for some to understand how a request is created otherwise.  I believe the current acceptable values here are

• Jira (not the customer portal)
• API
• Email
• Portal

I searched through our existing feature requests in the JSDSERVER project, but I didn't find any that I think match what you are looking for here.  Could you tell me more about what you are looking to be able to do here?  Are there specific values you want to be able to change here?  What other distinctions are you trying to make here?  Perhaps I can craft a feature request for this if I can better understand the use case.

Cheers,

Andy

[John Mustac]

Thanks Andy, There is nothing specific I need other than having flexibility; clients can use different terminology. Also the API source would be better to name since we often have multiple incoming integrations.

Having a list for source that can be edited would be ideal. Where Jira natively wants to set the source for say email and portal, it should be linking to an internal GUID which stays the same even if i might change the display name.