Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira ServiceDesk HTTPS problem

stavros katsaros
stavros katsaros July 2, 2020

Hello, 

I have updated the Jira ServiceDesk from version 4.4.2 to 4.10.0. I have a problem with implementation of HTTPs.

With HTTP mode all works fine I have changed  the  config to HTTPs only and when I change it Jira cannot start .

Could you please help me?

Answer
Watch
Like Be the first to like this
821 views

2 answers

1 accepted

1 vote
Answer accepted
Dave Liao
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
July 2, 2020

What are you seeing when you try to start JSD?

Any errors in your logs? 

View More Comments
stavros katsaros
stavros katsaros July 3, 2020

Hello @Dave Liao , 

I saw from the logs that "Failed to load keystore type [JKS] with keystore path". Please find below the logs from catalina.out. Please be informed that i have successfully tested the certificate at configuration tool.  

02-Jul-2020 23:55:07.017 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version name: Apache Tomcat/8.5.50
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Dec 7 2019 19:19:46 UTC
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version number: 8.5.50.0
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Windows Server 2016
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 10.0
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: C:\Program Files\Atlassian\JIRA\jre
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_202-b08
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: C:\Program Files\Atlassian\JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: C:\Program Files\Atlassian\JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+ExplicitGCInvokesConcurrent
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:C:\Program Files\Atlassian\JIRA\logs\atlassian-jira-gc-%t.log
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=C:\Program Files\Atlassian\JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=C:\Program Files\Atlassian\JIRA
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=C:\Program Files\Atlassian\JIRA\endorsed
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=C:\Program Files\Atlassian\JIRA\temp
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=C:\Program Files\Atlassian\JIRA\conf\logging.properties
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: exit
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: abort
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx2048m
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent Loaded APR based Apache Tomcat Native library [1.2.23] using APR version [1.7.0].
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent APR capabilities: IPv6 [true], sendfile [true], accept filters [false], random [true].
02-Jul-2020 23:55:07.032 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent APR/OpenSSL configuration: useAprConnector [false], useOpenSSL [true]
02-Jul-2020 23:55:07.079 INFO [main] org.apache.catalina.core.AprLifecycleListener.initializeSSL OpenSSL successfully initialized [OpenSSL 1.1.1c 28 May 2019]
02-Jul-2020 23:55:07.454 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["https-openssl-nio-8443"]
02-Jul-2020 23:55:07.610 SEVERE [main] org.apache.tomcat.util.net.SSLUtilBase.getStore Failed to load keystore type [JKS] with path [C:\Users\***\.keystore] due to [Illegal character in opaque part at index 2: C:\Users\***\.keystore]
java.lang.IllegalArgumentException: Illegal character in opaque part at index 2: C:\Users\***\.keystore
at java.net.URI.create(URI.java:852)
at java.net.URI.resolve(URI.java:1036)
at org.apache.tomcat.util.file.ConfigFileLoader.getURI(ConfigFileLoader.java:101)
at org.apache.tomcat.util.file.ConfigFileLoader.getInputStream(ConfigFileLoader.java:84)
at org.apache.tomcat.util.net.SSLUtilBase.getStore(SSLUtilBase.java:197)
at org.apache.tomcat.util.net.SSLHostConfigCertificate.getCertificateKeystore(SSLHostConfigCertificate.java:206)
at org.apache.tomcat.util.net.SSLUtilBase.getKeyManagers(SSLUtilBase.java:282)
at org.apache.tomcat.util.net.openssl.OpenSSLUtil.getKeyManagers(OpenSSLUtil.java:98)
at org.apache.tomcat.util.net.SSLUtilBase.createSSLContext(SSLUtilBase.java:246)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:98)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:72)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:246)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1118)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:223)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:581)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:70)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:993)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:552)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:848)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:639)
at org.apache.catalina.startup.Catalina.load(Catalina.java:662)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:303)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)
Caused by: java.net.URISyntaxException: Illegal character in opaque part at index 2: C:\Users\***\.keystore
at java.net.URI$Parser.fail(URI.java:2848)
at java.net.URI$Parser.checkChars(URI.java:3021)
at java.net.URI$Parser.parse(URI.java:3058)
at java.net.URI.<init>(URI.java:588)
at java.net.URI.create(URI.java:850)
... 29 more
02-Jul-2020 23:55:07.610 SEVERE [main] org.apache.catalina.core.StandardService.initInternal Failed to initialize connector [Connector[HTTP/1.1-8443]]
org.apache.catalina.LifecycleException: Protocol handler initialization failed
at org.apache.catalina.connector.Connector.initInternal(Connector.java:995)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardService.initInternal(StandardService.java:552)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.core.StandardServer.initInternal(StandardServer.java:848)
at org.apache.catalina.util.LifecycleBase.init(LifecycleBase.java:136)
at org.apache.catalina.startup.Catalina.load(Catalina.java:639)
at org.apache.catalina.startup.Catalina.load(Catalina.java:662)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.apache.catalina.startup.Bootstrap.load(Bootstrap.java:303)
at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:473)
Caused by: java.lang.IllegalArgumentException: Failed to load keystore type [JKS] with path [C:\Users\***\.keystore] due to [Illegal character in opaque part at index 2: C:\Users\***\.keystore]
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:100)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.initialiseSsl(AbstractJsseEndpoint.java:72)
at org.apache.tomcat.util.net.NioEndpoint.bind(NioEndpoint.java:246)
at org.apache.tomcat.util.net.AbstractEndpoint.init(AbstractEndpoint.java:1118)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.init(AbstractJsseEndpoint.java:223)
at org.apache.coyote.AbstractProtocol.init(AbstractProtocol.java:581)
at org.apache.coyote.http11.AbstractHttp11Protocol.init(AbstractHttp11Protocol.java:70)
at org.apache.catalina.connector.Connector.initInternal(Connector.java:993)
... 13 more
Caused by: java.io.IOException: Failed to load keystore type [JKS] with path [C:\Users\***\.keystore] due to [Illegal character in opaque part at index 2: C:\Users\***\.keystore]
at org.apache.tomcat.util.net.SSLUtilBase.getStore(SSLUtilBase.java:228)
at org.apache.tomcat.util.net.SSLHostConfigCertificate.getCertificateKeystore(SSLHostConfigCertificate.java:206)
at org.apache.tomcat.util.net.SSLUtilBase.getKeyManagers(SSLUtilBase.java:282)
at org.apache.tomcat.util.net.openssl.OpenSSLUtil.getKeyManagers(OpenSSLUtil.java:98)
at org.apache.tomcat.util.net.SSLUtilBase.createSSLContext(SSLUtilBase.java:246)
at org.apache.tomcat.util.net.AbstractJsseEndpoint.createSSLContext(AbstractJsseEndpoint.java:98)
... 20 more
02-Jul-2020 23:55:07.610 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 2520 ms
02-Jul-2020 23:55:07.626 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
02-Jul-2020 23:55:07.626 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.50
02-Jul-2020 23:55:07.751 SEVERE [Catalina-startStop-1] org.apache.catalina.startup.HostConfig.beforeStart Unable to create directory for deployment: [C:\Program Files\Atlassian\JIRA\conf\Catalina\localhost]
02-Jul-2020 23:55:41.146 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 33561 ms

Like
Dave Liao
Dave Liao
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
July 6, 2020

Ah, this looks like a permissions issue. Since the path I see is a Windows path, check the instructions here:

https://confluence.atlassian.com/jirakb/jira-server-throws-unable-to-create-directory-for-deployment-error-on-startup-389781040.html

Like
stavros katsaros
stavros katsaros July 6, 2020

Hello @Dave Liao

Thank you for your reply.  

I have solved the issue by changing the Jira service logon permissions.

Like • Dave Liao likes this
Reply
0 votes
Tim Straub
Tim Straub
Contributor
July 2, 2020

Hi @stavros katsaros ,

 

do you use any additional web server (Apache, Nginx) as a proxy server?

 

Regards

 

Tim

View More Comments
stavros katsaros
stavros katsaros July 2, 2020

Hello  @Tim Straub 

No, we aren’t using additional web server

Like
Tim Straub
Tim Straub
Contributor
July 2, 2020

Hi @stavros katsaros ,

 

I did this using an additional web server. So I am out of this one.

Sorry.

Like
stavros katsaros
stavros katsaros July 2, 2020

Thank you @Tim Straub for your response. 

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.