Knowledge base - Cant create space in confluence

[ronald schneider]

Hi,

we try to create a confluence space from the Knowledge base link in our JSD Project. But we get the following error message.

• We couldn't create a space for you. Confluence might be down, or you might not have permission to create a space. Learn about permissions

I have check the Application Link status and there is connected. My Account is a member of Jira-Administrator and Confluence-Administrator.

Confluence Version: 6.13.0
Jira Version: v7.13.0#713000

What can be the problem?

Kind Regards,

Ronald Schneider

[ronald schneider · Accepted solution]

Hi Roman,

the authentication between Confluence and Jira is OAuth. How can i configure "Allow user impersonation through 2-Legged OAuth"?

Ronald

[roman]

@ronald schneider, 

if you are using one of the later versions, try selecting OAuth (impersonation) instead of OAuth. I think there is no dedicated checkbox for 2-Legged option anymore.

Roman.

[ronald schneider]

Hi Roman,

thats the Solution. After select OAuth (impersonation) on both side, it was possible to create the new confluence space.

Thanks for your help.

Ronald

[roman]

Great! Happy to help.

I would appreciate if you accept my answer from Friday.

Roman.

[roman]

@ronald schneider,

which authentication do you use between Confluence and Jira? If it is OAuth, you need to enable "Allow user impersonation through 2-Legged OAuth" or specify a user in "Execute as" in the incoming authentication tab.

This requirement is described here: https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html#Providingself-helpresourcesforyourcustomerswithaknowledgebase-IntegratingwithConfluence.

Roman.