Permissions to show customers

[Patrick Vijgeboom]

I am looking for the permissions to show a colleague in Service Desk the Customers. What permissions must be set to make the Customer icon active and that the colleague can view the customers? See image, outlined in red.

[Kishan Sharma · Accepted solution]

Hi @Patrick Vijgeboom 

If you have assigned Service management license to your colleague and added him/her as an agent (Service Desk Team role) in your project, then they will be able to view/add customers in that project. Hope this helps.

[Patrick Vijgeboom]

Thank you very much. I will look into this.

[Rudy Holtkamp]

Yep, only JSM licensed users with the Sevice Desk team role are able to see the JSM features in a JSM project: e.g. SLAs, Customers, Organizations, Canned responses, etc.