Project SLA does not recalculate

[Jozsef Lehocz]

Hello,

The SLA's in two of our projects do not seem to be recalculated. Recalculation start, then nothing happens. How to fix this?

Jozsef Lehocz

[Averil Franklin]

We have this issue and have to restart the platform every time we want a change. The stop conditions are all ok. It isn't great to be honest!

[Nina Zolotova]

Hello, @Jozsef Lehocz , have you found the solution? We face the same problem

[Jozsef Lehocz]

It may help to check statuses listed under Stop conditions.

[Nina Zolotova]

Jira restart helped us

[Jozsef Lehocz]

I am afraid this caused by some bug, which should be fixed. Restarting JIRA can not be an option every time.

[Averil Franklin]

Completely agree. We have so many desks and different SLA's. As contract renewals come through, SLA's may be updated. It is crazy to have to restart the whole platform!

[Jack Brickey]

What exactly are you seeing? Are you changing the SLA and then monitoring open issue with active SLAs or Closed issues with inactive SLAs? TBH, I’m trying to recall if SLAs are recalculated for Closed issues. For some reason I’m thinking they do not but I’m not where I can test that.

are you on cloud or server?

[Jozsef Lehocz]

The following can be seen:

The project contains 12 issues, where SLA should be calculated, and only one of those issues is open (resolution empty).