Question: can we create tickets from email in service desk server?

[PaulaA]

Hi there,
is is possible to create tickets in service desk from an email? We use sever version, I have found it only for the cloud.
Thank you

[Yogesh Mude · Accepted solution]

HI @PaulaA 

Yes, you can. to do so you need to add the email requests in respective project settings. for more details, visit to below KB.

https://confluence.atlassian.com/servicedeskserver/receiving-requests-by-email-939926303.html

[PaulaA]

Hi @Yogesh Mude 

Thanks! I will give it a try