Re-indexing is running around 10 times slower and when using JSD portal we get error massage that it

[Juhaina Almama]

Re-indexing is running around 10 times slower and when using JSD portal we get error massage that it can not send request, but the request is created any way

I did not get the error after finishing the indexing.

[Nic Brough -Adaptavist-]

10 times slower than what?  What did you change to make it so much longer?

[Juhaina Almama]

After upgrading system to Jira 8.12.1  and JSD 4.12.1 

[Nic Brough -Adaptavist-]

Most of us find an upgrade increases indexing speed if nothing else.  I recently had a large 7.13 install that took 3.5 hours to index, moving to 8.5 took it down to 0.5 hours.

What version did you upgrade from, and what other changes were made?  Did you change disks, server, database, location of the system or anything else?

[Juhaina Almama]

My problem is not only the time, my problem that customers can not use portal while running  "Background re-index" which mean downtime for the service.

[Nic Brough -Adaptavist-]

That should not be a problem most of the time - a background index is something you should be running infrequently and at a low-usage time.

What version did you upgrade from, and what other changes were made?  Did you change disks, server, database, location of the system or anything else?

[Juhaina Almama]

From 7.13 to 8.12.1

JSD from  3.13 to 4.12.1

no change disks, server, database or location