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Send mail on transition/status change to external recipient

Send mail on transition/status change to external recipient

Hi!

Would it be possible to implement following in Jira SD:
If a ticket hits a specific status, an e-mail including the content of the ticket (reporter's notes and attachments) will be created and sent to an external recipient.

I've looked into transition triggers, post functions and the like as well as plug-ins for Jira SD - nothing in that direction.

Any help or hints appreciated, thanks!

Cheers,
Dominik

4 answers

1 accepted

4 votes

Answer accepted

Hi Dominik,

there are two possibilities to do that:

- Without Addon (only link, content of the ticket is not included):

go to System
Create an Event - Select a notification template
Add a post function to the workflow "Fire Event"
go to the Notification scheme and select the event you have just created and select "Single email address"

- With Addon:

This Add-On will help you create and automatically send the reports/issues to any email address at any stage of the workflow or in a scheduled time.

https://marketplace.atlassian.com/plugins/com.midori.jira.plugin.pdfview/server/overview

Regards,

Saad

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Comment

Hi!

The plug-in looks promising, I shall look into it. Thanks!

Yea, I've already played around with Jira's event notification system and quickly realized I would need additional components.

Cheers,
Dominik

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I don't see 'notification template' in the Template field drop down.

Is there anything I need to configure? I am using Jira SW (Data Center) 8.7.1

Dwaraka

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1 vote

how about using automation from JIRA service desk.

Screen Shot 2018-01-15 at 10.11.32.png

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I'm sorry but that automation is disgusting, as only allows to send an email to the reporter or customers involved. Is terrifying how you can't put a common email address there. Would be perfect if you could put some recipients there, but don't, you can't.