Serv Request not showing in admin but shows in portal and portal groups

[Brady Mortensen]

Setting up my jira service desk. Trying to add more fields for customers when submitting sd tickets.  In the service desk window in admin, some specific serv requests do not show, so i can't edit them. However it does show in the portal grouping as well as on the portal (customer facing) 

[Brady Mortensen]

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[edwin vasquez]

Hello @Brady Mortensen ,

Are you able to send a screenshot of where you are looking at?

[Brady Mortensen]

a

[Brady Mortensen]

[Brady Mortensen]

[Brady Mortensen]

1st screenshot is service request page missing the tech issue serv requests. 2nd screenshot is portal groups showing the tech issue group w the serv requests in it. 3rd screenshot is the portal, customer facing, showing tech issue group and serv requests in it. 

[Brady Mortensen]

@edwin vasquez  any insight here? thanks!

[edwin vasquez]

Hello @Brady Mortensen ,

It looks like Technical Issue is a portal group and not a request type. Portal groups contain request types. You should be able to confirm this by going into the portal settings.

[Brady Mortensen]

@edwin vasquez  thx for your reply. that is a portal group, i understand. The issue is the request types (that are housed in that portal group) are not showing on the serv request page. Since they are not showing on the serv request page -  i cant modify the request type questions in the portal (customer facing).