Service Desk Customers unable to view the request logged

[Mpho Christina Roomane]

One of the Service Desk Customers has logged a few request to a Jira Service Desk Portal,  however they cannot see the request detail next to their profile when accessing the Service Desk Portal. 

Please could anyone provide suggestions or guidance.

[Jack Brickey]

so did they actually open via the portal or did an agent open for them? Check to ensure that they are the reporter and that the Customer Request Type is set.

[Mpho Christina Roomane]

Hi Jack,

Yes, the Customer did open via the portal to check their request, and they are the reporter. Please could you advise how is the Customer Request Type is set, so i can investigate.

[Mpho Christina Roomane]

Hello Jack, 

[Mpho Christina Roomane]

Please could you advise how is the Customer Request Type is set?