Service Desk: How to I add approvers to a workflow? Quick and simple

[keith mcdowell]

I have tried following the various examples.

I just want to setup a list of approvers to a workflow.

However, some of the example were performed on an older version of Jira Service.

I have added the Approver field and  selected the picker but I cant add person to the list.

I am the jira Admin so I have the highest level of permissions.

please help!

[Nour Durra Consultant]

click on the transition arrow, you will get a set of configurations, Condition is one of them

[keith mcdowell]

Hey Nour thats really cool i didn't know that was there!!  :-) thx

Now that I have done that 

How do I add people as approvers?

[Nour Durra Consultant]

Create a group called Approvers, add users to it, then go to the Conditions and add the condition based on a group 

[keith mcdowell]

Create a Group.

Where can I go to create a Group?

I'm very new to Jira and its has to many options.

I'm getting lost. 

cheers

[Nour Durra Consultant]

go to User Management -> Groups, create a new group and Add the people you want them to be as Approvers to this group. 

Go back to the workflow and add them as a Condition on the transition

[Nour Durra Consultant]

hey @keith mcdowell 

How about adding a Condition in the transition where only people in the Approvers group for example can transition the issue, with this any user who is assigned to the ticket and not in that group will not be able to move it and is obliged to assign it to a person in that group

[keith mcdowell]

I'm not getting that UI page you have mention above.  All I need to do is get to a page that allows me to add my approvers!  

User Picker (multiple users)