Status and worflows in Next-gen project

[Dean B]

Any idea how I can add a new status and workflow to an existing request type in next gen project?

[Tarun Sapra]

Hello @Dean B 

You can add new columns to next-gen projects and then delete them like shown in the screenshot.

Separate workflow statuses don't exist for next-gen project, it's just the columns and that's it.

[Jack Brickey]

Ah, yes! There’s delete. Can you tell I don’t use NG? :-)

[Dean B]

Thanks @Jack Brickey and @Tarun Sapra

At the moment, I don't even have the board in Next-gen. Looks like the Kanban template is not available when I try to create a new next-gen project. There are only 3 templates available. Am I missing something?

[Tarun Sapra]

[Tarun Sapra]

Hello @Dean B 

As shared in the screenshot above, I do see two default templates available for next-gen projects when I try to create next-gen projects on the cloud instance. These 2 templates should be available to everyone.

[Dean B]

Hey @Tarun Sapra , I have attached what I see in the next gen project.

I contacted Jira support and now, I have the option to edit the workflow if I use the External service desk template. It wasn't there before so I am not sure if they made any changes to my cloud instance.

[Tarun Sapra]

Hello @Dean B 

My screenshot was from the Jira software next gen template and your is from the Jira service desk next-gen template. But I am happy to know that the support team has fixed the issue for you.

[Jack Brickey]

Statuses and workflows are defined by the columns in the board for the project. While you can add “+” columns (statuses) I don’t believe you can remove them. Workflows don’t really exist in NG except in the Left to Right flow of issue on the board.