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What does the "Post Incident Review" JSM feature do?

Daniel Serodio
Daniel Serodio
Contributor
May 2, 2022

I clicked in the "Learn more about post-incident reviews" link in the Features section of a JSM project, read the full text, clicked in Learn more about best practices for post-incident reviews, and still don't know anything about what the Post-incident reviews *feature* in JSM actualy does.

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Jack Brickey
Jack Brickey
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May 2, 2022

It is simply (?) a post-Mortem of an incident. You document what/when/where/how and improvements to avoid in the future. It is linked to your JSM incident for historical purposes. The article you referenced also leads you here - https://www.atlassian.com/incident-management/postmortem/templates 

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Daniel Serodio
Daniel Serodio
Contributor
May 2, 2022

Thanks for the answer Jack. My question is exactly what advantages this new feature brings over using Post-Mortem pages in Confluence.

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Jack Brickey
Jack Brickey
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 2, 2022

Ah, I see and fair question. My guess is simply a more integrated solution.

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