Workaround for JSD public comments that link to another (non JSD) Jira project

[Bethany Glismann]

Hi,

My customers are all internal to my organization. I have a need to create an automation with a comment that provides detail to a linked issue. The native Automation allows this, but only in an internal comment. I need this comment to trigger an email notification that directs the customer to the linked issue. Any creative ideas on how to solve? 

Thanks!

[Earl McCutcheon · Accepted solution]

Hello @Bethany Glismann ,

There are two add-ons that I believe will work for your use case and I recomend looking into to confirm.

The first being "Automation For Jira" with an example from another user with a similar use case in the following post:

• https://community.atlassian.com/t5/Jira-questions/Adding-comments-to-linked-issues/qaq-p/859839

The Second would be ScriptRunner for Jira, and I found the following example in their documentation pages with a script that you could leverage that in its current form is written to trigger on a issue resolve event but could easily be changed to an alternate trigger event, it notes being able to:

add a comment to linked issues in Project 1 when an issue from Project 2 is Resolved.

Also the comment can include a link back to the Project 2 issue and the summary of that issue.

The EXE can be seen here:

• https://www.adaptavist.com/doco/display/SFJ/Automatically+make+a+comment+on+a+linked+issue+in+another+project

Regards,
Earl

[Bethany Glismann]

Thanks, Earl. I was also recommended Automation for Jira by another Atlassian team member, but we don't have it. 

We do have Scriptrunner, though... I'll give it a try. Thanks!