how to create atlassian app for the whole team?

[Prateek Vyas]

What is the concern?

• I created a atlassian app to use the jira and confluence apis. but it is in my individual account only and my team members are not able to access it. So if in the future i leave the company and team the project will lose access to apis. What and how should be done please guide me?

[Kai Krause · Accepted solution]

Hi, 
you can use a technical account .

Benefits of Using a Technical User

• Consistency: Ensures consistent access to APIs and resources.
• Security: Reduces the risk of app disruption due to personnel changes.
• Management: Simplifies app management by using a single, dedicated account.

Steps to Implement a Technical User

• Create a Technical User Account
  
• Configure OAuth for the Technical User
  
• Assign Necessary Permissions

Using a technical user for your Atlassian app ensures that it remains accessible and functional even if you leave the company.

BR
Kai

[Prateek Vyas]

so if i create a technical user crdentials like client id and secret. still the users on my website will be able to post JIRA ticket through their account right?

[Kai Krause]

The technical user replaces your data with his own. There will be no further changes. 

BR
Kai

[Prateek Vyas]

ok thanks

[Prateek Vyas]

@Kai Krause  if i use the disrtibution feature? will my team be able to access the app and do some updates ?

[Kai Krause]

Hi,

you mean this ?

Yes everyone can use your app , like any other app :D 

BR

Kai 

[Prateek Vyas]

is it possible without creating a technical account?
so if the app is being created in my individual account and through distribution url others can install the app in their account also and they can manage it too i believe.
So why do we need technical user account? or are there any limitations?

[Kai Krause]

Hi, 

this is possible. When you use a forge app you dont need it. When its installed in your instance it will work. 

BR

Kai

[Prateek Vyas]

I am not using forge app or connect app. i am using oAuth to access jira and confluence apis
https://developer.atlassian.com/cloud/jira/platform/oauth-2-3lo-apps/

[Kai Krause]

Ok, 

so you cant use the distribution feature. This is for apps development in the atlassian ecosystem. When you use an oauth mechanism you nedd the technical user to access from your app the oauth in jira . 

BR
Kai