jira service desk add customer while creating ticket

[Alexandra Wiechers]

Hi,

We'd like to know if there is a way to add a customer (reporter) while you are in ticket creation.  I.e. the customer calling does not existing and the agent is currently filling out a ticket (create).  Is there a way to add them if they do not exist in our DB already without having to go to the Customer DB or Users section?

[Thomas Deiler · Accepted solution]

Dear @Alexandra Wiechers ,

unfortunately you have to wait for this feature (JSDSERVER-2303). But you can vote for it.

So long

Thomas

[Alexandra Wiechers]

Bummer, this has been open for a long time!