Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

problem with displaying attachments on the portal

Yuriy Lozhkin
Yuriy Lozhkin
Contributor
January 16, 2020

Hi. After upgrading Jira from 7.11 to 8.5.3. I found the following problem. When adding a file to the attachment field and click Share with customer, the link to the file is not added to the comment field, because of this, the file on the portal is not available. Help solve this problem.

add_attach1.jpgadd_attach2.jpg

Answer
Watch
Like Be the first to like this
405 views

1 answer

0 votes
Kirstin Seidel-Gebert
Kirstin Seidel-Gebert
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
January 16, 2020

Hi Yuriy,

IMHO you need to manually add the link to the comment, at least this is what we do in standard Jira Service Desk.

Normally, we would add a reply and refer to the attachment in the text.

Cheers,

Kirstin

View More Comments
Yuriy Lozhkin
Yuriy Lozhkin
Contributor
January 22, 2020

Hi Kirstin,

Thanks for your recommendation. This problem is discussed here

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events