Reinstalled JSD, not seeing project settings or able to start a new project with the IT Service Desk

[Michael Gilbert]

I am currently running 8.9 of JIRA Server. I installed Service Desk from the applications menu using the "Try Jira Service Desk Today" link on the sidebar.

I had JSD installed previously and it worked just fine. But I installed JEHM, couldn't get it working properly, and removed it. Ever since then, I had some unrelated issues, so I uninstalled JSD completely.

I then reinstalled JSD and now I can't create a new project using the "IT Service Desk" project type, or whatever it is called. I also don't see any options in the applications menus for JSD.

I have attached some screenshots.

[Mohamed Riza _ServiceRocket_ · Accepted solution]

Hi @Michael Gilbert 

It seems that you have provided a screenshot of wordpress plugins page rather than Jira. 

From what has been described it seems that although Service Desk has been installed the plugins may not be enabled. To check this:

1. Double check if Service Desk is installed in the Versions & Licenses page
2. Double check if Service Desk is licensed on the same page
3. Then run the following query to verify if there are any disabled plugins on the instance: 

SELECT * FROM pluginstate where pluginenabled='false';

So if Service desk is installed and licensed correctly and a Service Desk module is disabled. Then stopping Jira, then running: 

UPDATE pluginstate SET pluginenabled='true' where pluginkey like 'com.atlassian%';

and starting back Jira should resolve the issue.  

[Michael Gilbert]

Hey @Mohamed Riza _ServiceRocket_ , thank you for pointing that out. I have removed the incorrect screenshot.

I will be back at my desk a little later on so I will give this a try and update you, thanks!

[Michael Gilbert]

Actually, I had a quick chance to run the first query before leaving:

+--------------------------------------------------------+---------------+

| pluginkey                                              | pluginenabled |

+--------------------------------------------------------+---------------+

| com.atlassian.jira.plugins.jira-importers-asana-plugin | false         |

| com.atlassian.psmq                                     | false         |

+--------------------------------------------------------+---------------+

[Michael Gilbert]

I wanted to give an update... I turned off JIRA and ran the second command you gave me.

Now it works like new! Thanks a bunch for the help :)

[Mohamed Riza _ServiceRocket_]

Awesome! Great to hear that.