Service Desk Automation custom rule for edit issue

[Frank Dombrowsky]

I whant create an custom rule for 

• Edit issue to select and change a field in your issue, such as assignee or priority. This affects fields that may not appear in each issue type.

but the field that I need to change (Organizations) is not in the drop down list, where can I add this field?

thx in advance for your help

Frank

[Bronagh Quinn · Accepted solution]

Hi @Frank Dombrowsky,

Yogesh is correct that this is not possible out of the box. 

I have achieved your exact scenario using this plugin: https://marketplace.atlassian.com/apps/1215460/automation-for-jira?hosting=cloud&tab=overview

There is also a free lite version: https://marketplace.atlassian.com/apps/1215670/automation-lite-for-jira-cloud?hosting=cloud&tab=overview

[Yogesh Mude · Accepted solution]

HI @Frank Dombrowsky

Currently, JSD will support only below fields while editing issue during automation.

• Assignee
• Component/s
• Labels
• Linked issues
• Priority
• Description
• Summary
• Environment
• Due Date

Here is the feature request has been raised for the same to allowing the other fields like label, custom fields and all..please vote.

[Nigel Rochford · Accepted solution]

V1 is now available for server! https://marketplace.atlassian.com/apps/1219584/edit-field-automation-for-jsd?hosting=server&tab=overview

Organizations are not currently editable, but will be next week. We will also add Tempo Accounts and potentially other custom field types added by popular Marketplace apps.

Enjoy!

[Nigel Rochford]

Organizations now work too :) 

[Dhavval Aarya]

Hello @Nigel Rochford ,

apologize if I shouldn't be posting here!

I have a small query, I am using Automation for Jira - Server Lite app on my Jira SD 4.0 version and was seeking some information. is it possible to auto-update Organization field automatically based on email id of the requester when a new issue is created. if yes, how? Can you please provide me a sample about that.

btw, I already have the email domain of the reporter in a custom field, and so copying the value from custom field to Organizations field is also fine.

Thank you in advance.

Best Regards,

Dhavval

[Nigel Rochford · Accepted solution]

We'll be releasing a free plugin that let's you do what you need to do! Keep you posted over the coming couple of weeks :)

[Frank Dombrowsky]

Hi Nigel sounds great, awaiting the upcomming stuff, we are just starting with our new SD in two weeks

[Paul Fechner]

Hi Nigel i agree with Frank. Would love to get my hands on the free plugin!

[Nigel Rochford]

Latest update - we'll have it available next week :)

[Nigel Rochford]

Ready to download and try out guys!