Service Desk appends /secure/Dashboard.jspa to end of url

[Tim Peters]

We are using Okta to authenticate to our on-prem Jira Service Desk. When launching Service Desk from Okta "/secure/Dashboard.jspa" is appended to the url we specify and changes  https://helpdesk.ourcompany.org/servicedesk/customer/portal/1/ to https://helpdesk.ourcompany.org/servicedesk/customer/portal/1/secure/Dashboard.jspa. This sends end users to the Dashboard instead of the Portal. 

Has anyone seen this or have a fix? So far neither Atlassian nor Okta support has found a solution.

I've found two community posts with similar issues, but without resolution.

https://community.atlassian.com/t5/Jira-questions/Redirect-domain-to-login-jsp-instead-of-system-dashboard/qaq-p/588696 

https://community.atlassian.com/t5/Jira-Service-Desk-questions/Change-default-redirect-after-login-to-portals-page/qaq-p/461025 

Thanks,Tim

[Tim Peters · Accepted solution]

After being tossed back and forth between Atlassian and Okta support we went with JIRA SAML Single Sign On (SSO), JIRA SSO by miniOrange,  https://marketplace.atlassian.com/apps/1215430/jira-saml-single-sign-on-sso-jira-sso?hosting=server&tab=overview. It works brilliantly