Service Desk - link on Request Type open in new window

[Jon Starbird]

In Service Desk when editing a Request type you can add links to the help text, [Google|http://google.com] but that opens in the same window/tab the user is currently in. 

Is there a way to make that open in a new tab or window?

[Keri]

Hey Jon, 

I took a look, but Jira Service Desk was opening the link in a new tab for me when using Chrome and clicking on the links from the customer portal and from the Request type screen.

Can you confirm which version of Jira Service Desk you're using and if it only happens in certain browsers or specific screens?

Cheers, 
Keri

[Jon Starbird]

we're on 7.10.2 of Jira and Service Desk is 3.13.2. 

I am on Windows 10 as is most of our users.

The issue occurs with Chrome we don't use IE/Edge generally. However, when I tried IE I couldn't even get Jira to work, In Edge nothing really works either. I can get the basic Request Types to launch but none of the other links work at all, clicking them nothing happens at all.

Back to Chrome, when I click on Help Center or any link it opens on the same tab/browser. This is fine for Help Center but if I have a link that I added to the Request Type, so it appears at the top of the Request type dialog when someone clicks that request type, that link we want to open in a new browser/tab since it's meant to be a helpful link to the form itself. Right now, we click that and it just opens in the same window so if the user had entered in data it is now lost. 

[Keri]

Hi Jon, 

Thanks for the explanation - I realize that you mean the information under Help and instructions for the request type.

To workaround this, you can set some Javascript in the announcement banner: 

<script>
jQuery(document).ready(function() {
jQuery(".external-link").attr("target", "_blank");});
</script>

This should open all links in a new tab. Give it a shot! 

Cheers,

Keri