Service Desk only for SLA

[JG Meillaud]

Hello,

Is it possible to use service desk just for its SLA feature? (Without counting everyone working on the tickets as agents)

Thanks,

JG

[Accounting Go2Group]

The quick answer is no. The add on is priced at the agent level and you get everything.

[JG Meillaud]

Thanks for your answer, Just to make it a bit clearer: I have a team a 50 Devs/Designers who produce digital assets. I have another team of 100 local market contacts who submit asset request to the delivery team, review them and request amendments (all that done with transitions). I have to pay at least 30,000$ just for the SLA? Cheers, JG

[Steven F Behnke]

https://marketplace.atlassian.com/plugins/plugin.tts http://www.jiraenhancerplugin.com/ https://marketplace.atlassian.com/plugins/com.valiantys.jira.workflow.bundles.itil http://www.jiratimesheet.com/sla.html ?

[Intel CHD Jira Admin]

We would also be interested in an "SLA-only" JSD.