ServiceDeskPermissionService class not found

[Carsten M]

I try to access the ServiceDeskPermissionService in a Plugin but is always returns the Exception java.lang.ClassNotFoundException: com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService

This is my POM:

 <dependencies>
        <dependency>
            <groupId>com.atlassian.jira</groupId>
            <artifactId>jira-api</artifactId>
            <version>${jira.version}</version>
            <scope>provided</scope>
        </dependency>
      
      <dependency>
         <groupId>com.atlassian.jira</groupId>
         <artifactId>jira-core</artifactId>
         <version>${jira.version}</version>
         <scope>provided</scope>
      </dependency>
        <!-- Add dependency on jira-core if you want access to JIRA implementation classes as well as the sanctioned API. -->
        <!-- This is not normally recommended, but may be required eg when migrating a plugin originally developed against JIRA 4.x -->
        <dependency>
            <groupId>com.atlassian.servicedesk</groupId>
            <artifactId>jira-servicedesk-api</artifactId>
            <version>4.7.1</version>
            <scope>provided</scope>
        </dependency>
        <dependency>
            <groupId>com.konghq</groupId>
            <artifactId>unirest-java</artifactId>
            <version>3.6.01</version>
            <scope>compile</scope>
        </dependency>
        <dependency>
            <groupId>junit</groupId>
            <artifactId>junit</artifactId>
            <version>4.10</version>
            <scope>test</scope>
        </dependency>

        <!-- WIRED TEST RUNNER DEPENDENCIES -->

        <dependency>
            <groupId>com.atlassian.plugins</groupId>
            <artifactId>atlassian-plugins-osgi-testrunner</artifactId>
            <version>2.0.1</version>
            <scope>test</scope>
        </dependency>
        <dependency>
            <groupId>javax.inject</groupId>
            <artifactId>javax.inject</artifactId>
            <version>1</version>
            <scope>provided</scope>
        </dependency>
      <dependency>
         <groupId>javax.ws.rs</groupId>
         <artifactId>javax.ws.rs-api</artifactId>
         <version>2.1.1</version>
            <scope>provided</scope>
      </dependency>
        <dependency>
            <groupId>org.apache.httpcomponents</groupId>
            <artifactId>httpclient</artifactId>
            <version>4.5.10</version>
            <scope>provided</scope>
        </dependency>
        <dependency>
            <groupId>org.apache.httpcomponents</groupId>
            <artifactId>httpmime</artifactId>
            <version>4.5.10</version>
            <scope>provided</scope>
        </dependency>
        <dependency>
            <groupId>org.apache.httpcomponents</groupId>
            <artifactId>httpcore</artifactId>
            <version>4.4.12</version>
            <scope>provided</scope>
        </dependency>


        <dependency>
             <groupId>javax.ws.rs</groupId>
             <artifactId>jsr311-api</artifactId>
             <version>1.1.1</version>
             <scope>provided</scope>
         </dependency>
      <dependency>
         <groupId>com.google.code.gson</groupId>
         <artifactId>gson</artifactId>
         <version>2.8.6</version>
      </dependency>
        <dependency>
            <groupId>com.microsoft.sqlserver</groupId>
            <artifactId>mssql-jdbc</artifactId>
            <version>8.2.1.jre8</version>
            <scope>provided</scope>
        </dependency>


        <!-- Added for Authenticator -->
      <dependency>
         <groupId>com.atlassian.crowd</groupId>
         <artifactId>embedded-crowd-api</artifactId>
         <version>2.10.4</version>
         <scope>provided</scope>
      </dependency>
      <dependency>
         <groupId>com.atlassian.seraph</groupId>
         <artifactId>atlassian-seraph</artifactId>
         <version>2.6.0</version>
         <scope>provided</scope>
      </dependency>
        <dependency>
            <groupId>org.mockito</groupId>
            <artifactId>mockito-all</artifactId>
            <version>1.10.19</version>
            <scope>test</scope>
        </dependency>

    </dependencies>

    <build>
        <plugins>
            <plugin>
                <groupId>com.atlassian.maven.plugins</groupId>
                <artifactId>jira-maven-plugin</artifactId>
                <version>${amps.version}</version>
                <extensions>true</extensions>
                <configuration>
                    <applications>
                        <application>
                            <applicationKey>jira-servicedesk</applicationKey>
                            <version>${servicedesk.version}</version>
                        </application>
                    </applications>
               <allowGoogleTracking>false</allowGoogleTracking>
                    <extractDependencies>true</extractDependencies>
                </configuration>
            </plugin>
        </plugins>
    </build>

    <properties>
        <jira.version>8.7.1</jira.version>
      <amps.version>8.1.0</amps.version>
        <servicedesk.version>4.7.1</servicedesk.version>
        <project.build.sourceEncoding>UTF-8</project.build.sourceEncoding>
        <maven.compiler.source>1.8</maven.compiler.source>
        <maven.compiler.target>1.8</maven.compiler.target>
    </properties>

And this is how I try to access the ServiceDeskPermissionService

ServiceDeskPermissionService serviceDeskPermissionService = ComponentAccessor.getOSGiComponentInstanceOfType(ServiceDeskPermissionService.class); 

The same happens when i try to access the CustomerService.

I also tried to access the ServiceDesk api by spring scanner

@ComponentImport
private final ApplicationProperties applicationProperties;
@ComponentImport
private final UserService userService;
@ComponentImport
private final CustomerService customerService;
@ComponentImport
private final UserManager userManager;
@ComponentImport
private final ServiceDeskManager serviceDeskManager;

@Inject
public HSETUAuthenticatorComponentImpl(final ApplicationProperties applicationProperties, final UserService userService, final CustomerService customerService, final UserManager userManager, final ServiceDeskManager serviceDeskManager)
{
    this.applicationProperties = applicationProperties;
    this.userService = userService;
    this.customerService = customerService;
    this.userManager = userManager;
    this.serviceDeskManager = serviceDeskManager;
}

CustomerService will not be injected, and returns a classdefnotfoundexpection

POM excerpt:

<dependency>
    <groupId>com.atlassian.servicedesk</groupId>
    <artifactId>jira-servicedesk-api</artifactId>
    <version>4.7.1</version>
    <scope>provided</scope>
</dependency>

I use the jiraservicedesk from here https://www.atlassian.com/de/software/jira/service-desk/download, Version 4.7.1

I hope this information is sufficient to solve the problem. If further information is necessary I will gladly provide it.

[moofoo]

Hi Carsten,

Thanks so much for your question.

These issues are really hard to debug and usually are easy to resolve. Let's try a few diagnostics first.

Check the compiled OSGi descriptors in the target/classes/META-INF/plugin-components/ directory.

Namely, the target/classes/META-INF/plugin-components/imports file - it should contain an entry for com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService.

Same for CustomerService, the target/classes/META-INF/plugin-components/imports file should have an entry for it: com.atlassian.servicedesk.api.customer.CustomerService.

Next, check that the target/classes/META-INF/MANIFEST.MF file contains both of those with the correct version in the Import-Package section. You should have something like this:

com.atlassian.servicedesk.api.customer.CustomerService;version="[4.7,1)"

In order to import the ServiceDeskPermissionService, you might want to add the following @ComponentImport annotation to your class' member:

@ComponentImport
com.atlassian.servicedesk.api.permission.ServiceDeskPermissionService serviceDeskPermissionService;

Also, make sure you have the correct <Import-Package> section in the jira-maven-plugin plugin configuration in your pom.xml file:

<project>
  <build>
    <plugins>
      <plugin>
        <groupId>com.atlassian.maven.plugins</groupId>
        <artifactId>jira-maven-plugin</artifactId>
        <version>${amps.version}</version>

        <extensions>true</extensions>

        <configuration>
          <instructions>
            <Spring-Context>*</Spring-Context>

            <Import-Package>
              <!-- make sure you do not ignore the corresponding packages -->
              *
            </Import-Package>
          </instructions>
        </configuration>
      </plugin>
    </plugins>
  </build>
</project>

The other mistake we often see is that the imported Maven dependency is wrong (which is not your case, but just to make things clear) - you should have a provided-scope dependency with the interfaces you are trying to autowire, e.g.:

<dependency>
  <groupId>com.atlassian.servicedesk</groupId>
  <artifactId>jira-servicedesk-api</artifactId>
  <version>${servicedesk.version}</version>
  <scope>provided</scope>
</dependency>

Also make sure that the version of the packages that you import are aligned (e.g. you do not import jira-servicedesk-api version 4.7.1 and in your OSGi descriptors you have classes requiring version 4.8.0 or alike).

On a sidenote, make sure the version of atlassian-spring-scanner-maven-plugin is of version 2.x (we are currently on 2.1.9), since there are some significant differences between v 1.x and v 2.x.

If it is correct, ensure the Spring configuration in META-INF/spring/spring.xml is up to date:

<?xml version="1.0" encoding="UTF-8"?>
<beans xmlns="http://www.springframework.org/schema/beans"
    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
    xmlns:atlassian-scanner="http://www.atlassian.com/schema/atlassian-scanner/2"
    xsi:schemaLocation="http://www.springframework.org/schema/beans
           http://www.springframework.org/schema/beans/spring-beans-2.5.xsd
           http://www.atlassian.com/schema/atlassian-scanner/2
           http://www.atlassian.com/schema/atlassian-scanner/2/atlassian-scanner.xsd">
 <atlassian-scanner:scan-indexes/>
</beans>

Hope this gives you few starting points to resolve your issue. Please respond if I can help further.

Thank you,

Artem
Jira Service Desk team

[John Funk]

Hi @Carsten M  - Was this able to solve your problem? 

[Carsten M]

Sorry for the late reply. In the meantime I was involved in several other projects. In the meantime I have rejected this approach. Nevertheless, I would like to know what the cause of my problems is.
That's why I looked at @moofoo's suggestions today.

The target/classes/META-INF/plugin-components/imports file contains all imports.

The target/classes/META-INF/MANIFEST.MF file in the < Import Package> section does not contain any of these entries.
What reasons can there be for the absence of these entries?

I have set the dependency jira-servicedesk-api to version 4.7.1.
I have set the dependency atlassian-spring-scanner-maven-plugin to version 2.1.9.

The file META-INF/spring/spring.xml is missing.
What could be the reason for that?