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Set SLA according priority

Set SLA according priority

Hi,

can we set SLA according priority that customer/user set earlier on portal ?

with same issue type like Incident.

Ex :

High = 10H

Medium = 5H

Low = 2H

1 answer

1 accepted

2 votes

Answer accepted

Sure! Here an example:

2022-03-07 09_52_54-Central de Atendimento - Service level agreements - Service project - Jira.png

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hi @Édpo César ,

thank you!

and i have another question.

if i set the calender from monday to friday, will the SLAs still run on friday and saturday ?

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yes, if you included this calendar in the SLA goal settings

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i mean, i dont want SLA running on Saturday-Sunday.. and will start in Monday

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Like • Édpo César likes this

@adithya , no problem.

You need add your new calendar, following your working days.

2022-03-08 09_26_34-Central de Atendimento - Service level agreements - Service project - Jira.png

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hi @Édpo César ,

if i have SLA like 48h. and want to turn off SLA outside working hour, is it possible ?

if it's possible how to do it ?

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