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What is the expression to exclude from the SLA when the reporter = assignee?

Heather R
Heather R
Contributor
October 9, 2020

We use our JSD for internal tickets and sometimes we create tickets for ourselves. We don't need SLA tracking on these issues, so I'd like to make it so JSD doesn't apply the SLA to tickets where the reporter = assignee.

Any ideas?

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elizabeth.lavely
elizabeth.lavely November 14, 2023

@Heather R Did you ever find a solution to this?

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czsup
Marek Soukup
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October 9, 2020

Maybe you can use organization to group users from your own company and use JQL "organizations = <customer name>" in goals definition.

This idea is described here https://confluence.atlassian.com/jirakb/how-to-implement-slas-by-company-organization-or-client-777027032.html.

ms

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