What steps are required to integrate Jira between 2 organisations so defect mgt isn't duplicated

[Julie.BrownManuel]

I am working with a Vendor to deliver a solution for a Govt department so there are 3 parties involved.

The Govt dept has given my team access to their Jira instance, but will not allow our Vendor to access it. 

The Vendor has their own instance of Jira.

Is there a way to integrate the Vendor and Govt instances of Jira as I'd like to reduce the duplication of effort in raising and tracking defects.

Thanks for your help :)

Jira Service Desk Application 3.3.0-OD

[Riddhi Shah]

Hello @Julie.BrownManuel  ,

As @Gonchik Tsymzhitov and @Matthias Gaiser _K15t_rightly said that you have a classical use case of an issue synchronization.

I'm Riddhi from team Exalate, which is a live sync tool.

Exalate is made for your use case as it allows syncing information bi- and uni-directionally between multiple Jira instances. Or separate projects in your local Jira.

It's mega flexible, you can sync all types of information, including comments, attachments and custom fields. You can control what to sync and what not, and much more ....

It can also cater to your situation of dealing in a private to public sync, You can find out more about it here.

By the way, It might also be useful to set up a live video-discussion to demonstrate how Exalate would get set up for your use case

Would that be valuable to you? You can book a suitable slot here.

Cheers,

Riddhi

[Julie.BrownManuel]

Thanks Riddhi

Much appreciate your feedback. I am working with the Vendors to see what we can do.

Thx again

Julie

[Gonchik Tsymzhitov]

Hi! 

I hope vendors are already solved that problems.

https://marketplace.atlassian.com/apps/1215199/backbone-issue-sync-for-jira?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/1213346/issue-sync-synchronization-for-jira?hosting=cloud&tab=overview

Also, for to be a sure: you need to track issue keys in custom field in all side.

BTW, why it is not possible to provide access with issues security level ?https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

[Matthias Gaiser _K15t_]

Hi @Julie.BrownManuel,

as @Gonchik Tsymzhitov already said, your situation is the classical use case of an issue synchronization tool. He mentioned two tools which fulfill the requirements you posted here and there are also other solutions in the marketplace.

I'm part of the team behind Backbone Issue Sync. You can register for a webinar to learn more about it or simply start a free trial.

If you have more questions, we're happy to help.

Cheers,
Matthias.

[Julie.BrownManuel]

Thanks Matthias

Much appreciate your feedback. I am working with the Vendors to see what we can do.

Thx again

Julie