Why are users showing up twice?

[Mara Julin]

Hello,

Oftentimes when we are searching to assign a user, 2 different users (same person) show up. I looked to see if the have 2 accounts, but they only have 1. 

Anyone know why 2 are showing up?

[Patrick Ricciardi]

I had something similar happen. In my case it was users being both Atlassian users, and portal only users. This can be fixed by migrating the users to Atlassian in UserManagement.

There's a step by step solution available at this link:

https://confluence.atlassian.com/jirakb/internal-users-showing-duplicate-on-user-picker-fields-1026039853.html