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can you Link a phone number to a ticket (or account) on jira

Lewin k
Lewin k
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March 21, 2023

When someone with an issue calls us, we want to be able to see their tickets (in Jira) without having to search for them. Is there a plugin or app that can link a phone number to an account and show the tickets from that account when they are calling ?

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Sayed Bares _ServiceRocket_
Sayed Bares _ServiceRocket_
Community Champion
March 21, 2023

Hi @Lewin k ,

Welcome to the community!

You may want to checkout the following community thread which answers your question:

* https://community.atlassian.com/t5/Jira-questions/Call-Center-for-Jira/qaq-p/1088166

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