send email notification to assigne email address

Mohamed Saad Taha
Contributor
October 18, 2023

Dears,

I want to send email notificaiton to assigne line manager through automation when SLA is breached 

I have addon to get employee line manager from Active directory but How can I use this by automation rule to send email notification. 

1 answer

1 vote
Juan Mateo Gonzalez October 18, 2023

Hi Mohamed! 

I think you can try the following solution:

1- From the project configuration, access "Automation"
2- Establish a new automation rule whose trigger is "When sla breached.."
Choose your SLA and select "Breached"

Captura de pantalla 2023-10-18 091021.png
3. Then with the action module select "send email". In "to:" set the user field where you have your manager assigned with the desired message.

Captura de pantalla 2023-10-18 091406.png
Let me know if my answer was helpful
Regards

Mohamed Saad Taha
Contributor
October 19, 2023

@Juan Mateo Gonzalez thanks a lot for your reply it is high appreciated 

first Iam using new automation under SYSTEM not the legacy automation alos the manager filed is stored in the user profile in manager filed.  

Manager.JPG

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