Reply to comments

[Tim Patrick]

i understand that i cannot reply to comments on jira service desk directly at the moment. but is there a way to have some of the comments added itno the automatic email that gets sent once i add my comment?

the client currently receives an automatic email of my comment but it doesnt really have any context. if a client has a number of incidents open with us, the automated email doesnt make much sense. they then have to go off and hunt down what the comment relates to which is not a good customer experiance.

[M Amine]

Now (November 2021) it is definitely possible to do what you want using Automation for Jira app that is natively integrated in the Cloud.