Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Request type - customer portal

GiorgosTsav
Contributor
November 20, 2024

Hello, can i control the visibility of a request type inside the customer portal, based on the user's login?

2 answers

0 votes
Christopher Jaksch
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 20, 2024 edited

Hi @GiorgosTsav

 As far as I know/understand both solutions work with user groups / single users which means that "customers" need to be put into user groups or selected individually which might be a painful admin experience.

I hope that helps you to continue your work.

Best
Chris
catworkx 

 

0 votes
Chander Inguva
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 20, 2024 edited
GiorgosTsav
Contributor
November 20, 2024

@Chander Inguva there is such an option at our version.

Christopher Jaksch
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
November 20, 2024

Hi @GiorgosTsav

are you using JSM Cloud or JSM Data Center?

Suggest an answer

Log in or Sign up to answer
TAGS
atlassian, opsgenie migration, jira service management, incident response, on‑call management, alerting tools, migration guide, devops operations, service reliability, atlassian learning, migration best practices, opsgenie support, IT operations

Join the Opsgenie Migration group 🚚

Heads up! Opsgenie's features are moving to Jira Service Management and Compass. Planning your migration? Join our dedicated group for resources and tips from Atlassian and the Community to ensure a smooth transition.

Check it out ↗
AUG Leaders

Atlassian Community Events