Satisfaction Rating

[Atul Vig]

Is there a way to send a email to a certain address if a service desk agent gets below a certain customer satisfaction rating? 

[Tom Lister]

Hi i @Atul Vig

i would use filter subscriptions to generate and send emails based on a scheduled running of a filter.

This blog post explains the features really well

https://www.atlassian.com/blog/jira-software/jql-the-most-flexible-way-to-search-jira-3-of-4

[Atul Vig]

Thank you Tom, i will give this a try.