Service Desk Customer Portal - present all task for all users in specific project

[Jakub Musialek]

Hi,

1. I'm creating one project TEST1

2. I create two client accounts USER1 / USER2

3. I create one jira desk account USERDESK

4. USER1 create task at project TEST1

5. USER2 can't see this tasks

This is what i need to resolve. I need to setup system that every user assigned for  project TEST1 can see each other task. I tried permission, organization it didn't work

6. USERDESK create a task in project TEST1.

7. USER1 / USER2 can't see this task

8. When i assign USER1 to task created by USERDESK and  assign task type it can be seen at Portal

I need to know how i can setup global visibility for everyone inside portal of service desk. 

Kuba

[Jack Brickey]

@Jakub Musialek, see if this article helps you. Basically you want to set up Organization and you want to enable Organization added which will notify all customers within an org when a ticket is created at which point they can elect to participate in the issue or not.

[Boyan Angelov _Nemetschek Bulgaria_]

If Organizations don't work, you can try with add-on - Advanced Portal Reports. It can show all tickets in a service desk projects to all users if this option is enabled.

[Jack Brickey]

Boyan, thanks for sharing the addon option. Just a gentle reminder to announce that you are affiliated w/ the addon when posting in the Community.

[Boyan Angelov _Nemetschek Bulgaria_]

Sure, my bad for failing to mention it explicitly.