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Service Desk (Server): How can I fully translate the Customer Satisfaction message?

Almuth Boehme [Communardo]
Almuth Boehme [Communardo]
Contributor
November 28, 2019 edited

Hello,

The default language of our Jira instance is German, the default language of the Service Desk project is English (UK). We conduct our support completely in English and therefore outgoing messages should reflect that.

I have configured the satisfaction question accordingly, but the behavior is still as follows:

a) The customer's profile language is English:english_profile.png

b) The customer's profile language is German:

german_profile.png

As far as I'm aware, new customers will always have their profile language set to German, so this is even more of a problem.

How can I make sure the complete message is in English?

Thanks in advance!

Service Desk version: 3.16

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