Service Desk - Set Private request by Default and Not to Share with My Organization

[Marcos Sciarra]

By default when I try to create a request in Jira Service Desk, it is shared to my organization.

It is possible to set not to share (private) by default?

[Manon Soubies-Camy]

Hi @Marcos Sciarra,

There is an open feature request, Allow turning off sharing request with Organization by default:

• Jira Server - JSDSERVER-4382
• Jira Cloud - JSDCLOUD-4382

I'd recommend to vote for the feature request to show interest, and to watch it to be updated.

In the meantime, this Community thread shows some workarounds: JIRA Service Desk: Issue being auto shared with organization.

Hope this helps!

- Manon