Service Management - Multiple emails - How to know what was the received inbox

[Humberto Gomes]

Hi,

We are using the feature to have several emails configured in our Service Management Portal. (Data Center)

Once the emails are received, the ticket is created with:

Custom Channel = email.

It is possible to know if the email was   A@a.com or B@a.com?

Yes... we can use different issue types, one for each email. But that can't be the case.

Probably with some Custom field, and some automation reading a smart value.?

Thanks in advance.

[Humberto Gomes]

Hi,

No one can help here?

[Humberto Gomes]

I found this:

{{properties."request.channel.type".value}}

but .value is the same info:  email / API / ...

Doesn't tell me what was email used.

can't find if there is other property like   .email   or   .adresss   or  .name...

[Humberto Gomes]

Still waiting for some support.