Service agent - multiple languages limitations

[Oliver Strauß]

How can I make rovo service agent responses multlingual?

I would need to be to configure the service agent in a way that at least the responses like 'can you please rephrase your question' are multilingual 

Thanks a lot

Oliver

[Josh]

Hi @Oliver Strauß .

Our team tried all sorts of ways to make VSAs work in multi-lingual environments, but it's a fruitless endeavor. Would definitely recommend keeping an eye out for future beta / EAP opportunities for connecting true Rovo agents to JSM. Since VSAs were built on a more outdated technology, I wouldn't be surprised to see them replaced with Rovo agents in the near future.

[Rebekka Heilmann _viadee_]

I wouldn't be surprised either but haven't seen any hints to that on the roadmap. I think currently Service Agents are kind of niche and they are focussing on fixing the big issues for Rovo first before making it even more complex.

One requirement for Rovo to work for JSM portals would be a "faked" user context, most likely some sort of tech user that needs access to all helpdesk content.

[Rebekka Heilmann _viadee_]

Hi @Oliver Strauß 

you mentioned "intents". Are you talking about Service Agents? These are customer facing and only included in Jira Servicemanagement. They work differently from Rovo. 

[Oliver Strauß]

Yes indeed sorry if unclear, I am working on service agents to allow users to be guides to the correct request types.

If I see that right I needs to create intends in every language and train in that language,  'My notebook is broken' and in German 'Mein Notebook ist kaputt' needs two intents to guide the user to same request type, that one is simply translated within JSM and the language shown by the language setting of the users JIRA.

Seems kind of overhead with regards to the intents to me.

Kind regards

Oliver

[Oliver Strauß]

Also the whole conversation, like 'can you please re-phrase' seems to me in one language or we need to add terms in all languages, no good... :-(

[Rebekka Heilmann _viadee_]

I will escalate this question to Atlassian as I couldn't find an answer to this in any documentation and haven't done a lot with Virtual Service Agents myself.

Could you maybe edit your question and provide some more details?

Also, I will move your question to the JSM section as Rovo and Service Agents are completely seperate things right now.

[PgM Innovations Support Team]

Just ask Rovo to respond in the language you want.

For example,

How do I create a Jira issue? Please answer in English and German.

[Oliver Strauß]

Right, thank you, but  when I work out intents and offer choices it seems that is not multilingual, I would need to know how to put the languages in the choices.

Cheers

Oliver

[Oliver Strauß]

ok so it always displays both languages no matter what language setting the user has? We have 5 languages, that would make it very tricky and long,,,

[PgM Innovations Support Team]

No, you pass the output/response language while giving the prompt.