Set SLA according priority

[adithya]

Hi,

can we set SLA according priority that customer/user set earlier on portal ?

with same issue type like Incident.

Ex : 

High = 10H

Medium = 5H

Low = 2H

[Édpo César · Accepted solution]

Hi, @adithya .

Sure! Here an example:

[adithya]

hi @Édpo César ,

thank you!

and i have another question.

if i set the calender from monday to friday, will the SLAs still run on friday and saturday ?

[Zoryana Bohutska _SaaSJet_]

yes, if you included this calendar in the SLA goal settings

[adithya]

i mean, i dont want SLA running on Saturday-Sunday.. and will start in Monday

[Édpo César]

@adithya , no problem.

You need add your new calendar, following your working days.

[adithya]

hi @Édpo César ,

if i have SLA like 48h. and want to turn off SLA outside working hour, is it possible ? 

if it's possible how to do it ?