Status name to show customer is grayed out

[wa1_kh00]

This documentation shows how to customize the workflow statuses for a request type. However, when I open one of my request types (and navigating to the Workflow statuses tab), I couldn't edit any status name to show customer. They're all grayed out.  Does anyone know how to edit this second column?

[Andy Heinzer · Accepted solution]

I'm not sure what would prevent you from being able to edit those values.  In my Cloud site, these do appear to be greyed out, but I can still click the field name, and type in my own text, then click save at the bottom like so:

In that example, I have only changed the first field name.  

I am curious as to what might prevent you from being able to do this.  What browser are you using?  

[wa1_kh00]

I'm able to now. I guess I wasn't expected it to be grayed out or when you clicked on it something would change to indicate an edit mode.