Opsgenie adding responders

[WasimBuden]

We want to use Opsgenie, to page different team members whenever we have a P1-Critical Incident. To achieve this we need to activate 'Alerts' under the feature and 'responder alerts' under Incident management options.

Once done, Opsgenie automatically adds 'Assignee' as a 'Responder', and it pages each member when a ticket is assigned! The whole purpose of a paging tool is to automatically page/collaborate when there are outages but not on P3-P4 Incidents or Service requests!

[Mick Szucs]

This brain-dead, default, non-configurable behaviour is a major hinderance for use of this otherwise brilliant functionality.

Who wants an alert every time an issue is assigned?  Even if it is self-assigned?  

This may actually be useful in some circumstances, but to have it happen on every issue assignment seems poorly considered.

I do hope that this is at least made a configurable option in the future. 

As a work-around, it is possible to set up a modification or notification policy in OpsGenie  based on the following property included with such alerts:

incident-alert-type: Responder

Depending on your use-case some experimentation here may prove useful.

[Andrew Laden]

I'd suggest you chat with OpsGenie support to discuss your use case. They are usually pretty responsive, and would be in a better position to suggest the best way to implement what you what.