Turning off comments

[Chada D Majette]

I am running into the dreaded issue of receiving comments in a closed ticket.  Is there a way I can automatically turn off comments when an issue has been resolved?

[Susan Hauth _Jira Queen_ · Accepted solution]

Hi Chada,

We too grappled with this situation. We didn't want people to make comments on closed requests and then expect support and then the request just drags on forever. 

So we had 3 choices:
1. As @Peter Bengovsuggested, just halt that ability. BUT we felt our customer would get very frustrated with that.

2. Reopen the request when a comment comes in on a closed request.  BUT we felt we would have too many reopens with people trying to revive an old request, or just saying "thank you"

3. When a comment is received on a closed request  send out an automated message to the reporter: "Thank you for your comment, but this request is now closed.  Please create a new request if assistance is still required".

we chose #3

Hope that helps

Susan

[Chada D Majette]

Hi Susan,

I think this is a good idea, creating the automated response.  I will try that first and see if this remedy the problem.

[Susan Hauth _Jira Queen_]

Great Chada, if you could accept the answer....much appreciated

[Peter Bengov]

Hi Chada,

You should be able to use this workflow property: jira.permission.comment.denied=

Per this old blog post: https://www.j-tricks.com/tutorials/permissions-based-on-workflow-status

You will pair the property to the Closed state you have and that should prevent users from adding comments.