Hello,
I was wondering if there was a way to pre-define some fields and have them hidden until the issue reaches a certain point in the workflow, where those fields will be revealed and allow the customer to fill in the new fields at a certain place in the workflow.
If this requires an add-on, hopefully it's something thats free/open source.....
Hi Brian,
If you're asking about from within the Service Desk portal, then no. If you're talking about a Jira software or business project, than yes. You can define screens as part of the workflow transition and even make those fields mandatory.
Hope that helps
Susan
I am asking about the service desk portal :(
I figured that was the answer...thanks
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Extension for Jira Service Desk does provide bundled fields, smart forms. But that would all need to be on creation.
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